Senior Support Engineer - Ticketing System

About the job :

- Monitoring network activity and identifying performance issues that may need to be addressed by IT support staff

- Coordinating and participating in team meetings to discuss new technology initiatives

- Installing, configuring, and troubleshooting computer hardware components such as

processors, memory, and hard drives

- Analyzing data from logs and other sources to identify and resolve problems with computer networks or applications

- Designing or updating computer networks or operating systems to improve performance or

functionality

- Maintaining documentation of all actions taken during the troubleshooting process

- Determining the cause of problems and suggesting solutions for problems related to computer hardware or software

- Developing plans for disaster recovery in case of system failure or data corruption

- Work closely with all levels of customer and external engineers and management on the most

complex problems

- Prioritize workload and advance technical problems where appropriate to the next level of expertise

- Effectively prioritize and manage personal list of outstanding customer queries

- Utilize ticketing system to track all support calls

- Manage workload efficiently while being able to resolve time-critical situations professionally

- Analyze business requirements for applications and customer deliverables

JD for CD :

- While providing production support should be involved working closely with development

team to develop, design solutions

- Based on in depth analysis of the requirements design, develop and deploy high performance

and scalable applications in the area of TV and entertainment guidance

- Provide in depth technical support to Production applications to ensure timely deliveries to

customers in accordance with Service Level Agreements

- Participate in On Call Application Production Support based on rotation

- Familiarity with C# / C++ programming experience required

Desired Skills and Experience : C#, C++