Senior Support Engineer - Java

Description :

Key Responsibilities :

- Debug, fix, and enhance applications by coding in Java or similar programming languages.

- Develop scripts and automation tools to eliminate repeat issues and accelerate debugging.

- Analyze logs, identify corner cases, implement validational checks, and propose long-term

fixes.

- Work closely with engineering, QA, DevOps, and product teams to reproduce and resolve

issues.

- Manage incidents, service requests, and change tickets through JIRA, GitLab and other

support tools.

- Document troubleshooting steps, runbooks, SOPs, and knowledge-base articles.

- Communicate clearly and empathetically with internal teams, stakeholders, and end-users.

- Participate in root-cause analysis (RCA) and problem management activities.

- Ensure adherence to SLAs, incident categories, and standard support workflows.

- Contribute to continuous improvement of support processes, monitoring, and automation.

Requirements :

Must-Have Qualifications :

- 6+ years of experience in L2/L3 Application Support or software maintenance roles.

- Bachelors degree in Computer Science or equivalent international degree.

- Strong hands-on experience coding in Java or similar languages.

- Proficient in debugging, log analysis, writing utilities, and enhancing existing components.

- Experience with Linux environments and bash scripting.

- Familiarity with SDLC processes, build and deployment pipelines, and incident management

practices.

- Experience with tools like GitLab, JIRA, and monitoring dashboards.

- Strong analytical thinking, ability to identify edge cases, and add systemic validations.

- Excellent communication skills with a customer-centric and empathetic approach.

- Ability to handle high-priority incidents and drive them to resolution.