Description :

Role Summary :

The Senior Support Engineer will provide L2/L3 production support, troubleshoot application issues, and ensure system reliability for enterprise applications.

This role requires strong technical analysis, debugging ability, and understanding of cloud-based systems.

Key Responsibilities :

- Provide advanced technical support for enterprise applications and backend systems.

- Troubleshoot application failures, performance issues, and integration problems.

- Manage incident queues, service requests, and root-cause analysis.

- Work with engineering teams to deliver permanent fixes and enhancements.

- Monitor application logs, API calls, error codes, and performance metrics.

- Develop scripts and tools for automation, monitoring, and diagnostics.

- Perform release validations, deployment checks, and configuration updates.

Required Skills :

- Strong debugging and analytical skills

- Good understanding of .NET, SQL, Windows/Linux systems

- Experience in application monitoring tools (Splunk, New Relic, AppDynamics, etc.)

- Knowledge of network basics, API testing, and system troubleshooting

Preferred Skills :

- Experience with cloud environments (AWS/Azure)

- Familiarity with CI/CD pipelines

- Experience in automation scripting (Python, Shell, PowerShell)

Qualifications :

- Bachelors degree in IT, Computer Science, or related field

- ITIL certification preferred