Senior Specialist - Cloud Site Reliability

Description :

Job Title : Senior Specialist Cloud SRE

Education : Bachelors Degree

Experience : 8+ years

Location : Mumbai

As a Senior SRE Engineer (Cloud SRE Specialist), you will be responsible for ensuring the reliability, scalability, performance, and cost optimization of cloud services across AWS, Azure, and multi-cloud environments.

You will act as the primary technical lead for assigned customers, manage incident escalations, drive automation-first practices, and mentor junior engineers.

You will also collaborate closely with development teams to embed resilience and observability into applications.

Key Responsibilities :

Customer Leadership & Collaboration :

- Serve as the primary technical point of contact for assigned customer accounts.

- Provide regular updates and lead initiatives to improve customer environments.

- Be highly familiar with assigned accounts to make tactical decisions without escalation.

- Collaborate with customer development teams to align infrastructure with application requirements.

Incident & Problem Management :

- Lead incident response and postmortems, ensuring corrective and preventive measures.

- Be the Tier 3 escalation point for offshore/onshore SRE teams.

- Perform Root Cause Analysis (RCA) and validate work quality of Tier-2 engineers.

- Develop and maintain incident response plans for security breaches and operational incidents.

Reliability Engineering :

- Define and maintain SLIs/SLOs, track error budgets, and monitor alignment.

- Participate in architecture discussions for high availability, disaster recovery, and scalability.

- Integrate resilience patterns such as circuit breakers, retries, and bulkheading.

- Use chaos engineering / fault injection practices where applicable.

Automation & Infrastructure as Code :

- Automate infrastructure and operations tasks using Terraform, CloudFormation, AWS CDK.

- Build and maintain CI/CD pipelines with canary deployments and blue/green strategies.

- Implement automation workflows with AWS Lambda, Step Functions, Azure Functions.

Monitoring & Observability :

- Implement observability systems : Prometheus, Grafana, OpenTelemetry, ELK, Jaeger.

- Configure proactive monitoring and alerts using AWS CloudWatch / Azure Monitor.

- Ensure visibility into metrics, traces, and logs for troubleshooting.

Cloud Infrastructure Management :

- Provision and manage VMs, storage, networking, VPNs, and ExpressRoute/Peering.

- Manage patching, backups, encryption, decryption, and image management.

- Optimize performance and cost via rightsizing, autoscaling, and reserved instances.

- Manage identity and access controls (AWS IAM, Azure AD, RBAC).

Security & Compliance :

- Implement and enforce security best practices across multi-cloud environments.

- Ensure compliance with GDPR, HIPAA, and industry regulations.

- Conduct regular audits and compliance reporting.

Mentoring & Knowledge Sharing :

- Coach and mentor Tier 2 and junior SREs.

- Conduct reliability-focused design reviews.

- Maintain up-to-date documentation, runbooks, and SOPs.