Senior Software Implementation Manager

Description :

Mandatory Requirements :

- Experience 1. Minimum 3+ years of hands-on experience in software/tech implementation within B2B SaaS companies (preferably global or US-based clients).

- Experience 2. Proven experience leading end-to-end SaaS product implementations including onboarding, workflow configuration, API integrations, data setup, and customer training.

- Experience 3. Strong technical understanding ability to write basic SQL queries, debug API workflows, and interpret JSON payloads for configuration and troubleshooting.

- Experience 4. Prior work in post-sales environments managing customer success, adoption, and go-live delivery.

- Experience 5. Experience collaborating cross-functionally with product, engineering, and sales teams to resolve implementation issues.

- Experience 6. Must have worked in a B2B SaaS startup or growth-stage company.

- Role includes strong growth potential with team leadership opportunity within a few months.

- Experience 7. Experience in FinTech SaaS platforms such as billing, finance automation, or subscription management.

- Familiarity with Salesforce CRM.

- Background in Computer Science or related field with basic coding experience.

- Experience 8. Implementation :

- Understand client billing models and accurately configure contracts, pricing, metering, and invoicing.

- Experience 9. Lead pilots and customer onboarding projects (38 weeks average timeline).

- Experience 10. Translate complex business requirements into structured, scalable workflows.

- Experience 11. Pre-Sales & Technical Discovery :

- Support sales through live demos, sandbox setup, and RFP responses.

- Participate in technical discovery calls to align platform capabilities with client needs.

- Experience 12. Maintain and update demo environments with relevant use cases.

- Experience 13. Internal Coordination & Escalation :

- Represent the customer voice internally and communicate product feedback to tech teams.

- Experience 13. Prepare structured handoff documentation for technical and product teams.

- Experience 14. Escalate issues and track timely resolution.

- Experience 15. Documentation & Enablement :

- Create client-specific implementation and onboarding documentation.

- Contribute to internal training material, product wikis, and knowledge bases.

- Communicate effectively with both business and technical stakeholders.

Ideal Candidate :

- 3- 7 years of experience in SaaS product implementation, onboarding, or technical customer success.

- Comfortable working during US business hours.

- Strong understanding of SaaS architecture and API workflows.

- Entrepreneurial mindset and ability to handle multiple responsibilities.

- Strong analytical and communication skills.

- High ownership, self-motivation, and attention to detail.

- Prior exposure to finance-related SaaS products (billing, accounting, revenue recognition) is a plus.