Experience: 6 - 9 Years

Joining required: within 45 days

- Must be an individual who can work independently on projects for using AWS services ( AWS SDK) for serverless functions (Lex, Lambda, DynamoDB, S3)

- Must have at least 6 years of recent Node.js coding as a full-stack or back-end developer. Development of APIs a plus.

- Nice to have 2-3 years experience with Amazon Connect projects and familiarity with it the various features of Amazon Connect.

- Nice to have good communication skills in English.

QUALIFICATION :

- AWS Certification (Practitioner / Solution Architect)

- Amazon Connect, AWS SDK - 3 years

- Application development

- API development (RestFUL)

- NodeJS

- Python

- Contact Center Solution( WFM, Telephony, Metrics reporting, Analytics, Digital Channels)

- AWS Serverless (S3, DynamoDB, Lambda, Athena ) - 3 years

- AI (Bedrock, Opensearch, Kendra)

- Terraform

- DevOps

EXPERIENCE :

- Well-rounded professional background in IT Operations, Bachelors / MCA (Software related) degree required

- 3+ years of hands-on experience in building call flows and IVR within AWS Connect and configuration and implementation of the Amazon Connect Platform

- Working knowledge and experience with the following AWS Services: Comprehend, Connect, DynamoDB, Kinesis Data Stream, Kinesis Video, Lambda, Lex, S3, Transcribe, Polly, Sales Force

- Intimately involved in numerous end to end cloud projects.

- Working knowledge of application architectures, software development tools, and methodologies.

- Staying current with emerging technology trends.

- Some history of successful technical consulting, and architecture engagements with numerous customers simultaneously.

- Experience with virtual network design, delivery and troubleshooting in AWS

- Experience with assessing, applying, and complying with AWS Well Architected Framework

- Hold active AWS Associate certifications

- Experience managing AWS environments, including tasks such as environment architecture design, automation, network engineering, security, storage, systems administration, monitoring, incident response, configuration management, etc.

- Experience with Infrastructure as Code (IaC) and configuration management languages, such as: Terraform, AWS CloudFormation, CDK, Ansible, or similar

- Strives to meet all team deadlines and fulfill responsibilities; listens to others and values opinions, promotes a team atmosphere

JOB DESCRIPTION :

- Migrate, Modernize and deploy customer call centers to the Amazon Connect platform

- Architect and design third party integrations with Amazon Connect

- Develop feature functionality for Amazon Connect

- Work internally to improve and develop products and services related to Call Center as a Service primarily operated by Amazon Connect.

- Explore and evaluate leading edge technologies for integration into customer environments

- Solution, migrate and optimize customer workloads from on-premise environments into AWS

- Solution, design, and modernize customer workloads and/or design and deploy new customer applications in AWS

- Design and deploy enterprise class security, network, and systems management solutions within AWS

- Design and implement availability, scalability, and performance plans for AWS managed service environments; Continually re-evaluate existing stack and infrastructure to reduce costs while maintaining optimal performance, availability, and security.