Description :

This is not a pure development or configuration role.

The successful candidate understands data models, lifecycles, ownership, and governance, and can translate configuration management principles into scalable platform solutions.

Key Responsibilities :

- Design and maintain a governed CMDB aligned with CSDM (v4/v5).

- Model CIs, assets, relationships, and lifecycles correctly.

- Define and enforce identification, reconciliation, and normalization rules.

- Implement and manage Discovery, Service Graph Connectors, and integrations.

- Assess data quality, coverage, and impact of incomplete data.

- Support SAM Pro and ITAM, including normalization, entitlements, and lifecycle alignment.

- Contribute to the Configuration Management Plan (CMP).

- Define ownership models and data quality guardrails.

- Develop platform logic using Business Rules, Script Includes, Flow Designer, and IntegrationHub.

- Create dashboards and reports to monitor data quality.

Qualifications :

Required Skills & Experience :

- Strong hands-on experience with CMDB, CSDM, ITAM, and SAM.

- Deep understanding of configuration management principles.

- Experience with ServiceNow Discovery and integrations.

- Ability to design data models, not just configure the platform.

- JavaScript (ServiceNow server-side).

- REST APIs, Import Sets, Transform Maps, and IRE.

- Experience working in complex enterprise environments.

Preferred Skills :

- Experience with CSDM v5 adoption.

- Exposure to OT or non-traditional IT assets.

- Experience with SaaS management and Service Graph Connectors.

- ServiceNow certifications (CSA, CIS Discovery, CIS ITAM/SAM).

What Success Looks Like :

- CMDB data is trusted by consuming teams.

- Asset and CI lifecycles are aligned and predictable.

- Discovery and integrations are governed and explainable.

- Stakeholders understand the impact of data gaps.

- The platform supports decision-making, not just reporting.

Equal Opportunity Statement :

We are committed to diversity and inclusivity.