Senior ServiceNow FSM Developer

We are seeking a skilled and motivated Senior ServiceNow FSM Developer to join our team. The ideal candidate will have hands-on experience in implementing and customizing ServiceNow Field Service Management modules. Experience in the telecommunications domain is a strong plus.

Key Responsibilities :

- Customize FSM workflows, dispatch rules, work order management, and mobile configurations.

- Integrate FSM with other ServiceNow modules (e.g., ITSM, CSM) and third-party systems.

- Develop and maintain technical documentation, including design specifications and test plans.

- Troubleshoot and resolve issues related to FSM configurations and customizations.

- Stay updated with the latest ServiceNow releases and features, especially in FSM.

Required Skills & Qualifications :

- 5 years of experience in ServiceNow development, with at least 2 years focused on Field Service Management.

- Strong understanding of FSM components : work orders, assignments, dispatching, skills management, and mobile app.

- Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting (Business Rules, Client Scripts, UI Policies, etc.).

- Experience with ServiceNow Studio, Flow Designer, and IntegrationHub.

- Familiarity with Agile/Scrum methodologies.

- ServiceNow Certified Application Developer or FSM certification is a plus.