Senior ServiceNow Engineer - CSA/CAD

Description :

Job Title : Senior ServiceNow Software Engineer.

Location : Bangalore / Hyderabad / Pune (Hybrid 3 days office).

Shift : Afternoon shift (flexible).

Experience Required : 3+ years (relevant).

Domain : BFSI.

Mandate Skills :

- Active ServiceNow CSA (Certified System Administrator).

- Active CAD (Certified Application Developer).

- Strong communication & analytical skills.

- Hands-on in ServiceNow Development / Implementation.

- Familiar with Agile / DevOps.

- Knowledge of ITSM, FSO, CSM modules.

Key Responsibilities :

- Maintain, support, and enhance existing ServiceNow FSO platform functionality.

- Design, configure, and implement new features aligned with business requirements.

- Manage integrations, plug-ins, and scoped applications.

- Handle incident tickets, troubleshooting, and documentation.

- Participate in ServiceNow release cycles and configuration activities.

- Enforce ServiceNow coding and platform governance standards.

- Collaborate with cross-functional teams in Agile sprints and reviews.

Required Qualifications :

- 3+ years of ServiceNow development and implementation experience.

- Certified ServiceNow System Administrator (CSA) Mandatory.

- Certified ServiceNow Application Developer (CAD) Mandatory.

- Proficient in JavaScript, Glide scripting, UI Policies, and Data Structures.

? Preferred Qualifications :

- 4+ years in ServiceNow projects (preferably in BFSI or Financial Services).

- Certified Implementation Specialist in CSM and/or FSO.

- Strong experience in REST/SOAP API integrations.

- Working knowledge of Agile, Scrum, and DevOps tools.

- Excellent problem-solving and stakeholder management skills.

Primary Skillset :

- Service Management ITSM Tool ServiceNow Implementation.

(Level : Expert | Experience : 5+ years preferred).