Role Overview :

We are seeking a highly experienced Senior ServiceNow Developer / Technical Lead with strong expertise in designing, configuring, and customizing ServiceNow IT Operations Management (ITOM), Common Service Data Model (CSDM), and Configuration Management Database (CMDB) modules.

This pivotal role demands a blend of deep technical knowledge, leadership skills, and proactive stakeholder engagement to deliver scalable and reliable ServiceNow solutions that drive business value.

Key Responsibilities :

- Architect, design, configure, and customize ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, Cloud Management, Health Log Analytics, Certificate Management, Orchestration, and Integrations.

- Implement and maintain the CSDM framework, effectively defining data requirements, configuring CMDB classes, establishing relationships among Configuration Items (CIs), and ensuring data integrity.

- Lead the full lifecycle of ServiceNow solutions development, from requirement gathering through design, implementation, testing, and support.

- Develop complex scripting solutions using JavaScript, AngularJS, Jelly, and other ServiceNow frameworks to extend platform capabilities.

- Manage ServiceNow core platform integrations leveraging REST, SOAP, Integration Hub, and Service Graph connectors.

- Conduct workshops, training sessions, and knowledge transfers to empower teams and end-users.

- Perform thorough system testing, troubleshoot issues, and deliver prompt end-user support to ensure high solution availability and performance.

- Collaborate with cross-functional teams, engaging stakeholders to ensure alignment with business objectives and technical standards.

- Foster documentation practices including architecture diagrams, configuration guides, and operational manuals.

- Mentor junior developers and provide technical leadership within the team to drive best practices in ServiceNow development and ITOM processes.

Mandatory Skills :

- Extensive expertise in ServiceNow CMDB and Connected Operations (ConnectedOps).

Hands-on experience with ServiceNow ITOM components, especially :

1. Discovery

2. Service Mapping

3. Cloud Observability

4. Governance

5. Cloud Insights

- Strong scripting skills in JavaScript, AngularJS, Jelly on the ServiceNow platform.

- Experience with multiple integration methods including REST, SOAP, Integration Hub, and Service Graph.

- Proven ability to design and enforce CSDM standards for data models and CI relationships.

- Solid understanding of IT operations management concepts and best practices.

Desired Attributes :

- Strong communication skills with ability to articulate complex concepts clearly to technical and non-technical audiences.

- Demonstrated ownership and responsibility for delivering quality solutions on time.

- Detail-oriented with meticulous documentation and process adherence skills.

- Excellent problem-solving mindset, able to diagnose and remediate complex issues independently.

Why Join Us ?

- Work on cutting-edge ServiceNow implementations that optimize IT operations and governance across enterprise environments.

- Collaborate with industry experts and lead transformative initiatives that enhance IT infrastructure visibility.

- Opportunity to grow as a technical leader within a supportive and innovative organizational culture