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Job Description

Description :

Skill Requirements :

- ServiceNow, Remedy, Jira, Java Script, REST Api

IT Operations Engineering Experience :

- ITIL v4

- Enterprise Change Management Practices

Key Responsibilities :

- Configure ITSM platform for change approval workflows.

- Develop automation for rollback, approvals, and post-implementation reviews.

- Support technical staff in submitting, tracking, and documenting change requests.

- Build dashboards and reports for technical compliance metrics.

- Troubleshoot and fine-tune enforcement controls to balance security with operational efficiency


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