Senior ServiceNow Developer

Hiring Location : Bangalore, Chennai, Pune, Noida, Hyderabad, Kochi, Trivandrum

Must-Have Skills :

- 5+ years of hands-on ServiceNow development experience.

- Strong experience with ServiceNow ITSM modules, including at least 2 - 3 of : Incident, Problem, Change, Request, Knowledge, CMDB, and Service Catalog.

- Hands-on experience implementing and customizing the Financial Services Operations (FSO) module.

- Strong proficiency in JavaScript, Glide APIs, Script Includes, Business Rules, Client Scripts, UI Policies, and UI Actions.

- Expertise in Flow Designer and ServiceNow automation.

- Working knowledge of Service Catalog, Record Producers, and Request Workflows.

- Experience with CMDB configuration and maintenance.

- Experience integrating ServiceNow with third-party systems using REST/SOAP, MID Server, or IntegrationHub.

- Strong understanding of ITIL V3/V4 processes and Financial Services Operations processes.

- Experience with ATF (Automated Test Framework) and development of test scripts for regression/unit testing.

- Strong troubleshooting, debugging, and scripting skills.

- Experience working in Agile/Scrum environments.

- ServiceNow Certified System Administrator (CSA) - Mandatory.

Key Responsibilities :

- Design, develop, configure, and implement scalable ServiceNow solutions across ITSM and FSO.

- Customize forms, workflows, business rules, UI policies/actions, client scripts, notifications, and automation based on business requirements.

- Develop Flow Designer flows, Scripted REST APIs, IntegrationHub integrations, and other automation solutions.

- Gather functional requirements from stakeholders and translate them into effective technical solutions.

- Collaborate with architects and development teams to follow ServiceNow best practices and optimize platform performance.

- Develop custom applications and extend existing applications using Scoped Applications where required.

- Conduct code reviews, troubleshoot complex issues, and ensure solution quality and maintainability.

- Participate in Agile ceremonies and contribute to sprint deliverables.

- Support ServiceNow upgrades, enhancements, testing, and regression activities.

- Maintain technical documentation, design specifications, user guides, and technical manuals.

- Work collaboratively with cross-functional teams and mentor junior developers when required.

Skills : API Development, JavaScript, ServiceNow