Senior ServiceNow Developer - CSM Implementation

Job Title : Sr. Developer ServiceNow CSM

Experience : 5+ years (overall 8 to 10+ years)

Responsibilities :

- Develop and implement ServiceNow CSM solutions aligned with client needs.

- Lead technical design sessions and prepare related documentation.

- Configure, customize, and troubleshoot CSM modules and custom applications.

- Provide advanced support including issue resolution, bug fixing, and root cause analysis.

- Manage ServiceNow platform stability and performance.

- Participate in Agile ceremonies and ensure timely delivery of tasks.

Technical Skills :

- Strong hands-on experience in ServiceNow CSM Development & Custom Apps.

- Scripting : Business Rules, Script Includes, Glide System, Glide AJAX.

- UI/UX : UI Pages, Macros, Menus, Workspaces, Portals (JavaScript, Bootstrap, HTML, CSS).

- Experience with Workflows, Flow Designer, Integration Hub, Spokes.

- Strong integration experience with SOAP/REST APIs.

Mandatory Skills :

- ServiceNow CSM Developer

- ServiceNow Integration (SOAP/REST, Web Services).