Senior ServiceNow Developer/Architect

Description : Senior ServiceNow Developer/Architect

Department : IT Service Manager

Job Summary : The Senior ServiceNow Developer is responsible for designing, developing, configuring, and maintaining solutions on the ServiceNow platform. This role provides technical leadership, drives platform best practices, and collaborates with cross-functional teams to implement scalable and secure ServiceNow applications. The ideal candidate has deep expertise across multiple ServiceNow products, strong problem-solving skills, and the ability to translate business requirements into technical solutions.

Key Responsibilities :

Platform Architecture & Development :

- Design, develop, and implement complex ServiceNow solutions using Flow Designer, Business Rules, Client Scripts, UI Policies, Script Includes, Integrations, and custom applications.

- Lead technical design for enhancements across modules such as ITSM, CMDB, Asset or others as required.

- Develop and maintain ServiceNow catalog items, workflows, record producers, and custom applications following platform best practices.

Integrations :

- Build and support integrations with external systems using REST/SOAP APIs, MID Server, IntegrationHub, web services, and authentication methods like OAuth and SAML.

- Troubleshoot integration failures and optimize performance.

Platform Administration & Governance :

- Maintain and enhance platform performance, security, ACLs, roles, and access controls.

- Lead upgrade planning, clone management, and regression testing.

- Ensure development follows ServiceNow coding standards, scope separation, and governance frameworks.

Technical Leadership :

- Guide and mentor junior developers and administrators.

- Review code, enforce best practices, and ensure architectural consistency.

- Work closely with Product Owners, BA teams, Process Owners, and ServiceNow Architects.

Requirements & Solutioning

- Collaborate with stakeholders to gather requirements and design effective, scalable technical solutions.

- Translate business needs into high-quality technical specifications and implementation plans.

- Participate in Agile ceremonies (sprint planning, grooming, demos).

Troubleshooting & Support :

- Provide L3 support for complex ServiceNow issues.

- Analyze and resolve defects, performance degradation, integration issues, and data inconsistencies.

Required Qualifications :

- 5 - 8+ years of hands-on ServiceNow development experience.

- Strong understanding of JavaScript, AngularJS, Glide API, and general web technologies.

- Expertise in multiple ServiceNow modules like ITSM, ITOM, HRSD, CSM, SecOps. (ITSM is required; others a plus).

- Experience with Service Portal, Workspace, and UI Builder.

- Proven experience integrating ServiceNow with third-party tools.

- Strong understanding of relational databases, CMDB, and data models.

- Familiarity with ITIL concepts and enterprise IT processes.

- Excellent communication, documentation, and problem-solving skills.

Preferred Qualifications :

- ServiceNow Certifications (any combination of the following) :

- Certified System Administrator (CSA) required

- Certified Application Developer (CAD)

- Certified Implementation Specialist (ITSM/HRSD/CSM/Discovery/ITOM/etc.)

- Certified Technical Architect (nice to have)

- Certified ITIL 4 Foundation

- Experience working in Agile/Scrum environments.

- Experience with DevOps, ATF, source control, and CI/CD pipelines for ServiceNow.

Personal Attributes :

- Self-driven, proactive, and able to lead technical initiatives.

- Strong ownership and accountability.

- Ability to work under minimal supervision.

- Excellent stakeholder engagement and collaboration skills.