Type, Location :

Full Time @ Anywhere in India.

Desired Experience :

3+ years.

Job Description :

Responsibilities :

- Design and develop ServiceNow applications, modules, workflows, and forms based on business requirements and best practices.

- To meet specific business needs, Customise and configure ServiceNow modules, including Incident Management, Change Management, Problem Management, and Service Catalogue.

- Collaborate with cross-functional teams to gather requirements, analyze business processes, and propose innovative solutions using the ServiceNow platform.

- Create and maintain technical documentation, including system design specifications, test plans, and user manuals.

- Perform ServiceNow platform upgrades, enhancements, and integrations with third-party systems as needed.

- Conduct thorough testing and debugging of ServiceNow applications to ensure functionality, stability, and performance.

- Provide ongoing support and maintenance of ServiceNow applications, troubleshoot issues, and resolve incidents and service requests.

Qualifications :

- An active CSA certificate will be a big plus.

- Bachelor's degree in Computer Science, Information Systems, or a related field.

- Experience with ServiceNow integration technologies (SOAP, REST, JSON, XML) and web service integrations.

- Solid understanding of ITIL processes, IT service management (ITSM) concepts, and IT operations management (ITOM).

- Ability to quickly understand new technology through instruction and self-training.

- Strong people development skills, including coaching and mentoring for technical roles.