ServiceNow Senior Consultant - ITSM

Key Responsibilities :

- ServiceNow ITSM Development & Configuration : Enhance and customize ServiceNow ITSM modules to meet business requirements.

- Innovative Solutions & Automation : Leverage ServiceNow plugins, automation tools, and workflow optimization to drive efficiency.

- Integration Expertise : Develop point-to-point integrations using REST/SOAP Web Services, JSON, file-based transfers, and middleware.

- Platform Support & Troubleshooting : Conduct monitoring, root-cause analysis, bug fixes, and proactive system maintenance.

- Technical Advisory & Best Practices : Provide configuration options, detailing pros & cons- for optimal system performance.

- Agile Collaboration : Participate in user story grooming, architecture review, and design sessions to align technical solutions with business goals.

- Deployment & Release Management : Execute solution deployments- across sub-production and production environments.

- Training & Documentation : Develop technical guides, policies, release notes , and conduct end-user training sessions.

- Continuous Improvement & Compliance : Identify system gaps, ensure adherence to ServiceNow best practices, and drive platform enhancements.

Required Qualifications :

- Expert ServiceNow Technical Skills : Proficiency in UI Policies, UI Pages, Macros, Client Scripts, Business Rules, Mid Server Configuration, ACLs, Import Sets, Transform Maps, and Update Sets.

- Advanced Development & Scripting : Strong knowledge of JavaScript, HTML, CSS, Bootstrap, JSON, REST, and SOAP.

- Subject Matter Expertise (SME) : Technical leadership across ITSM, SPM , and ServiceNow product solutions.

- CMDB & Orchestration Experience : Knowledge of Asset Management, CMDB, Orchestration, and Service Watch.

- Agile Development & Application Lifecycle : Deep experience with - Agile/SAFe methodologies- and full SDLC implementation.

- Leadership & Cross-Team Collaboration : Ability to - mentor teams, lead projects, and interact effectively- with technical and business stakeholders.

Preferred Qualifications :

- ITIL v3/v4 Certification

- Agile/Scrum Certification

- ServiceNow CIS Certification (Preferred across ITSM, SPM, HRSD, CSM, etc.)