ServiceNow Senior Architect

Summary :

We are looking for a highly experienced ServiceNow Senior Architect to lead enterprise-wide ServiceNow architecture, platform governance, and solution delivery. The successful candidate will serve as the technical design authority, ensuring scalable, secure, upgrade-safe, and business-aligned ServiceNow implementations while mentoring technical teams and driving platform strategy.

Technical Skills :

- ServiceNow Architecture

- ITSM

- CMDB

- CSDM

- Flow Designer

- IntegrationHub

- JavaScript

- REST APIs

- SOAP APIs

- Platform Governance

- CSM

- HRSD

- ITOM

- ITAM

- Custom Applications

- Enterprise Integrations

Certifications :

- ServiceNow CSA

- CIS - ITSM

- ServiceNow Certified Technical Architect (CTA)

Experience :

- 10+ Years (Minimum 7+ Years on ServiceNow)

Employment Type : Contract

Work Model : Hybrid

Key Responsibilities :

- Define enterprise ServiceNow architecture and technical roadmap.

- Serve as the design authority for platform customizations, integrations, and enhancements.

- Govern platform standards, development guidelines, and upgrade-safe design practices.

- Review and approve technical designs and implementation approaches.

- Lead architectural discussions across multiple ServiceNow engagements.

- Conduct platform health assessments covering security, scalability, and performance.

- Guide implementation teams through solution design, development, testing, and deployment.

- Mentor architects, developers, and technical leads.

- Collaborate with executive stakeholders and business leaders.

- Ensure compliance with ServiceNow best practices and governance frameworks.

Required Skills & Experience :

- 10+ years of IT experience with 7+ years on ServiceNow.

- Proven experience leading enterprise ServiceNow implementations.

- Strong expertise in ITSM.

- Experience with CSM, HRSD, ITOM, ITAM, or Custom Applications.

- Strong knowledge of JavaScript, Flow Designer, IntegrationHub, CMDB, CSDM, MID Server, REST APIs, and SOAP APIs.

- Experience designing enterprise-scale ServiceNow architecture.

- Excellent leadership, stakeholder management, and mentoring skills.