Senior ServiceNow Administrator - CMDB

Desired Competencies (Technical/Behavioral Competency).

Must-Have :

- Candidates must possess proven experience in both administration and development within ServiceNow.

- This includes demonstrated ability to manage, configure, and customize ServiceNow applications in alignment with organizational needs.

- Hands-on expertise in performing essential ServiceNow tasks and responsibilities are required.

- Applicants should be capable of ensuring efficient platform operation and maintenance.

- Experience in executing ServiceNow upgrades is essential.

- Proficiency in Catalogue Management within ServiceNow is required.

- Candidates should have experience of onboarding third-party applications through integration with ServiceNow.

- Strong communication skills are necessary to collaborate effectively with stakeholders from both business and IT teams on the customer side.

Good-to-Have :

- Retail experience : Exposure to retail environments is beneficial, as it brings valuable insights into service delivery and customer engagement within this sector.

- ServiceNow RPA experience : Hands-on involvement with ServiceNow Robotic Process Automation (RPA) is advantageous, indicating familiarity with automating workflows and optimizing processes on the ServiceNow platform.

Responsibility of / Expectations from the Role :

- Perform day-to-day administration and support of the ServiceNow platform.

- Manage users, groups, roles, and access controls.

- Configure forms, fields, workflows, and automation using ServiceNow tools.

- Support modules like Incident, Change, Problem, Request, and CMDB.

- Troubleshoot issues and support end-users.

- Ensure the platform runs smoothly and securely.

- Monitor system performance, logs, and health dashboards; coordinate with ServiceNow support as needed.

- Perform regular platform upgrades, patching, and testing in coordination with stakeholders.

- Support development and maintenance of reports, dashboards, and performance analytics.

- Maintain documentation related to configurations, workflows, and customizations.

- Ensure compliance with internal standards, best practices, and security policies.

- Work closely with business and IT to understand the new requirements.

- Come up with suggestions for improving the ServiceNow Integration.