Senior SAP S/4HANA Service Management/CRM Consultant

Job Summary :

We are seeking an experienced Senior SAP S/4HANA Service Management / SAP CRM Consultant to lead design, development, deployment, and L3 support activities for complex SAP landscapes. The ideal candidate will have strong functional expertise in Service Management (Field Service & Customer Service) combined with hands-on exposure to S/4HANA, Fiori, SAP Cloud solutions, and integrations. This role requires active participation in agile delivery, testing, training, and stakeholder engagement.

Key Responsibilities :

1. Solution Design, Development & Deployment :

- Lead end-to-end design, development, and deployment of SAP S/4HANA Service Management solutions.

- Translate business requirements into scalable system designs and configurations.

- Participate in at least one full-cycle S/4HANA implementation, including blueprint, build, test, and go-live phases.

- Provide 3rd-level (L3) application support post-deployment, including incident analysis and resolution.

- Ensure solution alignment with SAP S/4HANA architecture, Fiori UX standards, and analytics frameworks.

2. Service Management & Functional Expertise :

- Act as subject-matter expert for Service Management, including: Field Service Management Customer Service processes Service Orders, Notifications, Contracts, and Service Analytics

- Configure and enhance SAP Service-related processes within S/4HANA and integrated systems.

- Support optimization initiatives to improve service operations and customer experience.

3. Integration & Cloud Enablement :

- Design and support integrations between SAP and non-SAP systems using: SAP CPI SAP PI/PO API Management PROAXIA Connector

- Work with SAP Cloud solutions including: SAP Business Technology Platform (BTP) SAP Cloud for Customer (C4C) SAP Field Service Management (FSM)

- Ensure secure, scalable, and high-performance integrations.

4. Testing, Bug Fixing & Training :

- Participate in Daily Scrum ceremonies and agile sprint planning.

- Perform and support: Unit Testing System Integration Testing (SIT) User Acceptance Testing (UAT)

- Analyze and fix defects as per sprint and project timelines.

- Conduct Key User and End-User Training aligned with the project rollout plan.

- Support hypercare activities post go-live.

5. Reporting & Documentation :

- Prepare and maintain comprehensive project documentation, including: Functional and technical design documents

- Configuration guides Test cases and defect logs

- Provide regular deliverables and status reporting to project stakeholders.

- Ensure documentation aligns with project governance and audit standards.

Required Skills & Experience :

- Mandatory 6+ years as SAP CRM / Service Management Technical Consultant

- At least 1 full-cycle SAP S/4HANA implementation

- Strong knowledge of S/4HANA architecture, Fiori apps, and analytics

- Expertise in Service Management (Field Service & Customer Service)

- Hands-on experience with SAP Fiori UI and embedded analytics

- Strong experience in integration technologies (CPI, PI/PO, API Mgmt, PROAXIA)

- Experience with SAP Cloud platforms (BTP, C4C, FSM)

- Solid understanding of SAP Activate methodology and Agile delivery practices

Preferred Qualifications :

- SAP Certification(s) in S/4HANA, CRM, or Service Management modules

- Experience working in client-facing consulting roles

- Strong analytical, problem-solving, and troubleshooting skills

- Excellent communication and stakeholder management capabilities

- Ability to work independently and lead cross-functional teams

Soft Skills :

- Strong client-facing and interpersonal skills

- Excellent written and verbal communication

- Proactive, solution-oriented mindset

- Ability to manage multiple priorities in fast-paced environments