About the Role :

We are looking for a Senior SAP C4C Consultant to support and enhance SAP Cloud for Customer (Sales & Service Cloud) integrated with SAP ECC in an AMS environment.

This role focuses on ensuring seamless front-office to back-office operations, driving system stability, and delivering high-quality enhancements.

Key Result Areas :

- Production Stability & SLA Adherence : Ensure timely resolution of L2/L3 incidents while maintaining high system uptime and SLA compliance.

- Business Process Continuity : Enable seamless execution of end-to-end sales and service processes (Lead-to-Order, Service lifecycle) without disruptions.

- Integration Reliability : Ensure consistent and error-free data exchange between C4C and ECC, minimizing interface failures.

- Enhancement Delivery : Deliver change requests, UI adaptations, and workflow improvements within defined timelines and quality benchmarks.

- Data Consistency & Accuracy : Maintain high data integrity across customer, product, and pricing data between integrated systems.

- User Experience Optimization : Continuously improve usability, workflows, and process efficiency within C4C.

- Stakeholder Satisfaction : Act as a trusted point of contact for business users, ensuring proactive communication and quick issue resolution.

- Release & Testing Efficiency : Support smooth release cycles with minimal defects through effective testing and validation.

- Continuous Improvement : Identify opportunities to optimize processes, enhance integrations, and improve overall system performance.

What You'll Do :

AMS Support & Incident Management :

- Provide L2/L3 support for SAP C4C issues

- Troubleshoot Sales & Service processes, UI issues, workflows, and business rule errors

- Manage SLA-driven tickets via ServiceNow, JIRA, or Remedy

C4C Functional Support :

- Support end-to-end processes :

1. Lead - Opportunity - Quote - Order (ECC integration)

2. Service Ticket - Resolution lifecycle

- Manage :

1. Business configuration (Fine-Tuning / Adaptation)

2. Pricing, territory management, and activity management

3. Service processes and SLA configurations

Integration with SAP ECC :

- Support integration scenarios between C4C and ECC :

1. Master data (Customers, Materials, Pricing)

2. Transactional data (Orders, Quotes, Service Requests)

- Troubleshoot CPI / PI/PO, IDocs, Web Services, and OData APIs

- Monitor and resolve failures via Communication Arrangements and Message Dashboard

Enhancements & Change Requests :

- Implement enhancements including :

1. UI adaptations (Key User Tools)

2. Business rules and workflows

3. Custom fields and extensions

- Prepare functional specifications and collaborate with SDK/PDI teams

Data & Master Data Handling :

- Ensure consistency of customer, product, and pricing data

- Handle data replication issues and correction activities

Testing & Deployment :

- Perform unit testing, integration testing (C4C - ECC), and support UAT

- Support release cycles and transport management

Documentation & Continuous Improvement :

- Maintain functional documentation, KT materials, and configuration guides

- Drive process improvements and enhance system usability

What We're Looking For :

- 8-12 years of SAP experience with 3+ years in SAP C4C

- Strong exposure to ECC AMS / production support environments

- Hands-on experience in Sales Cloud and/or Service Cloud

Functional Expertise :

- Sales Cloud : Leads, Opportunities, Quotes

- Service Cloud : Tickets, SLAs, Service Requests

- Business configuration, pricing, and territory management

Integration Skills :

- Strong understanding of C4C - ECC integrations

Experience with :

- SAP CPI / PI/PO

- IDocs, Web Services, OData APIs

- Knowledge of Communication Arrangements and Code List Mapping

Technical Awareness :

- Exposure to C4C SDK (PDI) and ABSL scripting (nice to have)

- Understanding of data replication frameworks

Tools & Good to Have :

- ITSM Tools : ServiceNow / JIRA / Remedy

- Experience with SAP Sales Cloud V2 / Service Cloud V2

- Exposure to SAP BTP integrations, Fiori apps, APIs

- Basic understanding of SAP S/4HANA

Why Join :

- Work on enterprise-scale customer engagement platforms

- Exposure to modern SAP cloud ecosystems and integrations

- Opportunity to drive business-critical front-office transformations