Senior Salesforce Consultant - Saas Implementation

About the Role :

We are seeking an experienced Implementation Lead to drive the implementation strategy of our SaaS-based integration platform.

The ideal candidate will lead a team of Implementation Managers & Consultants, ensuring seamless execution and a high level of customer satisfaction.

This role requires strong leadership, stakeholder management, and a deep understanding of enterprise software solutions, SaaS, and system integrations.

Key Responsibilities :

- Lead, mentor, and manage the Implementation Team to ensure successful project delivery.

- Oversee end-to-end SaaS product implementation, ensuring smooth onboarding and adoption.

- Collaborate with cross-functional teams to align project expectations and drive efficiency.

- Conduct Kick-off Meetings, project reviews, and risk mitigation strategies for smooth execution.

- Act as a key escalation point for implementation-related issues, ensuring timely resolution.

- Develop and enhance implementation strategies, processes, and best practices.

- Ensure excellent product utilization before transitioning clients to the support team.

Required Skills & Experience :

- 8+ years of experience in SaaS product implementation and enterprise software solutions.

- Expertise in Salesforce & Microsoft Dynamics customization and integration.

- Hands-on experience with ERP Systems like QuickBooks, NetSuite, Business Central, and F&O.

- Strong knowledge of ETL, Integration, and SQL for data transformation and migration.

- Experience working with global customers and C-suite stakeholders.

- Proven ability to manage teams, handle escalations, and optimize implementation workflows.

- Excellent communication, analytical, and problem-solving skills.