Role Summary :

We are seeking a seasoned and highly technical Senior Qualtrics Developer to architect, build, and maintain enterprise-level Customer Experience (CX) programs.

This is a critical technical role that requires advanced proficiency in the Qualtrics platform, alongside expert-level front-end development (HTML/CSS/JS) and robust API integration skills.

The successful candidate will translate complex business requirements into seamless, scalable, and automated Experience Management (XM) solutions.

Key Responsibilities :

Qualtrics Platform & Technical Development :

- Custom Solution Architecture : Lead the design and implementation of highly customized CX solutions and survey logic within Qualtrics, ensuring adherence to best practices for scalability and performance.

- Front-End Expertise : Develop, test, and maintain custom HTML, CSS, and JavaScript (JS) solutions to enhance survey aesthetics, user experience, and create dynamic content beyond standard Qualtrics capabilities.

- Email Development (EDM) : Create production-ready, highly responsive HTML Email Distributions (EDM) for survey invitations and reminders, ensuring cross-platform and cross-client compatibility.

- Advanced Survey Construction : Design and configure complex survey flows, utilizing advanced features like Web Service elements, authenticators, embedded data, and complex display/skip logic.

Systems Integration & Automation :

- API Integration & Data Flow : Serve as the technical expert for implementing bi-directional API integrations between Qualtrics and core enterprise systems (e.g., Salesforce, CRM, ticketing systems) to automate data ingestion and operationalize feedback loops.

- Automation & Workflow Management : Design and implement robust Qualtrics Workflows (formerly Actions) and custom code solutions to trigger real-time alerts, ticketing, and closed-loop processes based on customer feedback and defined Service Level Agreements (SLAs).

- Data Management : Manage the integrity and structure of the XM Directory, including contacts, hierarchies, and transaction data, to support sophisticated segmentation and targeted distribution.

- Dashboard Development : Configure, manage, and optimize CX Dashboards for various organizational levels, providing clear and actionable insights to executives and frontline managers.

Qualifications & Requirements :

- Experience : Minimum 4+ years of total professional experience, with significant hands-on technical experience (5+ years) specifically implementing and developing on the Qualtrics platform.

- Technical Stack : Expert proficiency in HTML, CSS, and JavaScript (JS) for custom development.

- Qualtrics Expertise : Deep, verifiable experience in Qualtrics product implementation, platform features, and data model configuration, especially within the Customer Experience (CX) domain.

- Integration Skills : Proven technical knowledge and practical experience with Qualtrics APIs for system and application integration.

- Preferred Certification : Qualtrics CX Certified professional status is highly desirable.

- Soft Skills : Strong problem-solving abilities, excellent communication skills, and the capacity to work independently in a remote (offshore WFH) environment