Senior Quality Assurance Analyst - Manual/Automation Testing

About the Role :

We are seeking a highly skilled Senior QA Analyst with strong experience in the Insurance domain, specifically Life Insurance.

The ideal candidate will have hands-on experience in quality assurance processes, workflow/case management systems, and will be comfortable working closely with cross-functional teams, customers, and business analysts.

Key Responsibilities :

- Analyze Business Requirement Documents (BRD), Functional Specification Documents (FSD), and related artifacts to design comprehensive test cases.

- Prepare detailed test plans, test scenarios, and test scripts to ensure full coverage of functional requirements.

- Execute test cases manually and/or using automation tools where applicable.

- Log, track, and manage defects using JIRA and ensure timely resolution.

- Work closely with business analysts, developers, and project managers to clarify requirements and ensure high-quality deliverables.

- Participate in requirement walkthroughs, design discussions, and defect triage meetings.

- Support User Acceptance Testing (UAT) and work directly with business users to validate end-to-end workflows.

- Be able to travel to customer locations as required for onsite project delivery, training, or support.

Required Skills & Experience :

- Minimum 5 years of experience in QA and software testing.

- Strong domain expertise in Life Insurance processes (New Business, Underwriting, Policy Administration, Claims, etc.

- Solid understanding of Workflow and Case Management platforms; exposure to BPM platforms is a strong plus.

- Proven experience creating test cases from BRD/FSD documents.

- Proficiency in using JIRA for defect tracking and project management.

- Excellent verbal and written communication skills, with the ability to collaborate effectively with both business and technical teams.

- Strong analytical and problem-solving skills, with a detail-oriented mindset.

- Flexible to travel for customer engagements as needed.

Preferred Qualifications :

- Exposure to automation testing tools or frameworks.

- Knowledge of enterprise platforms such as BPM, Rules Engines, or Insurance Core Systems.

- Experience working in Agile/Scrum delivery environments.