Role Overview:

The IT Senior Program Manager is responsible for establishing and maintaining project management standards, governance frameworks, and reporting mechanisms across the organization. This role ensures that all projects are delivered on time, within scope, and aligned with strategic objectives, driving consistency, efficiency, and transparency in project execution.

Principal Accountabilities:

- Define project scope, objectives, timelines, and success criteria.

- Ensure projects are delivered on time, within scope, and with high quality standards, utilizing robust risk management practices.

- Implement IT PMO policies, processes, and governance frameworks to ensure alignment with organizational goals.

- Oversee project portfolio management, including prioritization, resource allocation, and risk assessment.

- Monitor and report on project performance, providing actionable insights to senior leadership.

- Maintain standardized project management methodologies, templates, and tools.

- Facilitate cross-functional collaboration and communication to ensure smooth project execution.

- Manage PMO dashboards and reporting systems for accurate and timely updates to stakeholders.

- Drive continuous improvement initiatives within the PMO to enhance efficiency and effectiveness.

- Ensure adherence to budgetary guidelines and optimize resource utilization across projects.

Desired Profile:

- Bachelor's / Master's degree in IT, Business or related field.

- Proven experience in Program management for at least 18 years.

- Strong knowledge of project management methodologies (Agile, Waterfall, Hybrid) and tools (ServiceNow, MS Project, JIRA, etc.).

- Proven ability to manage large-scale, cross-functional projects, programs and portfolios.

- Excellent leadership, communication, and stakeholder coordination skills.

- PMP / PRINCE2 / PgMP certification preferred.

- Strong analytical and problem-solving abilities with a strategic mindset.