Senior Production Engineer

Role : Senior Production Engineer

Experience : 5 to 9

Location : Mumbai

Notice : 60 Days max

Skills : Prime TSYS, PL-SQL, Control-M, Incident handling, Windows server, Linux, L1 support

Roles & Responsibilities :

- Design production support procedures, policies, and documentation.

- Prepare recovery procedures for all applications and provide upgrade to same

- Identify and resolve technical issues.

- Establish the root causes of production errors and escalate serious concerns.

- Coordinate with IT groups and external vendors and ensure effective production application services to ensure reliability.

- Manage code migration across environments to ensure continued and synchronized functionality.

- Gather information independently, carry out necessary research and provide an in-depth analysis to resolve production issues.

- Supervise all alerts related to production application and system procedures and provide services

proactively.

- Prepare and coordinate communications to senior management.

- Deliver regular and customized training to teams within the business.

- Develop test scripts for new/changed production application capabilities.

- Capture and share best- practice knowledge amongst the team.

- Stay abreast with global market trends and competitor strategies in key markets.

- Leverage in-house synergies through collaboration with internal stakeholders

Key Success Metrics :

- Deliver & effectively track all the deliverables.

- Track improvements.

- Track L2, L3 escalations to closure.