Product Manager - Fintech / SaaS

Experience : 7+ Years

Location : Chandigarh

Work Model : Flexible / Work from Office Chandigarh

Customer Interaction : Must be comfortable attending US customer calls until late India time

About the Company :

We are a fast-growing fintech innovator building cutting-edge technology for the banking and deposit industry. Our all-in-one agentic platform helps financial institutions drive conversion, retention, and cross-sell across mortgage and deposit products.

We are looking for an experienced Senior Product Manager who can help shape the next generation of CRM and customer engagement technology for the banking and financial services ecosystem.

Key Responsibilities :

- Own the product vision, strategy, roadmap, and execution for key fintech/SaaS products.

- Understand customer needs and translate them into clear product requirements and solutions.

- Work closely with engineering, design, business, sales, and customer success teams to deliver impactful products.

- Drive the complete product lifecycle from discovery and ideation through development, launch, and optimization.

- Define product requirements, user stories, acceptance criteria, and success metrics.

- Engage directly with customers, including US-based customers, to understand business challenges and gather feedback.

- Conduct market and competitive analysis to identify opportunities for product differentiation.

- Use customer insights and data to prioritize features and continuously improve the product.

- Work on CRM, customer engagement, conversion, retention, and cross-sell capabilities.

- Collaborate with stakeholders across time zones and manage customer discussions during late India hours when required.

- Track product performance and make data-driven decisions to improve adoption and business outcomes.

Required Skills & Experience :

- 7+ years of experience in Product Management, preferably in fintech, banking, SaaS, CRM, or customer engagement platforms.

- Strong experience in defining product strategy, roadmap, prioritization, and execution.

- Excellent understanding of the B2B SaaS product lifecycle.

- Strong customer-facing and stakeholder-management skills.

- Ability to translate complex business problems into scalable product solutions.

- Experience working closely with engineering and UX/UI teams.

- Strong analytical, problem-solving, and decision-making capabilities.

- Excellent written and verbal communication skills.

- Comfortable working with US customers and US time zones, including late-evening calls from India.

Good to Have :

- Fintech experience - strongly preferred.

- US Banking / Financial Services experience - a major advantage.

- Experience with mortgage, deposits, lending, CRM, customer engagement, or banking technology.

- Previous experience in Fintech or SaaS product environments.

- Experience building or working with AI/Agentic AI-powered products.

- Experience with products focused on conversion, retention, cross-sell, or customer lifecycle management.

What You'll Get :

- Opportunity to work on cutting-edge fintech products.

- Exposure to US banking and financial services customers.

- Opportunity to shape the next generation of CRM and customer engagement technology.

- High ownership and visibility in a fast-growing organization.