Senior Pega Manager - Telecom Domain

Key Responsibilities :

- Design and implement end-to-end solutions using Pega PRPC v7/v8+

- Develop case types, flows, activities, data pages, and UI components

- Integrate Pega with telecom OSS/BSS systems and third-party services (REST/SOAP)

- Automate business processes such as Order-to-Cash (O2C), service assurance, and fault management

- Participate in requirement gathering, technical design, and code reviews

- Collaborate with business analysts and QA teams to deliver high-quality solutions

- Optimize performance and troubleshoot issues in production environments

- Ensure adherence to Pega and enterprise development best practices

Telecom-Specific Expectations :

- Customer onboarding and KYC

- Service provisioning and activation

- Product catalog and pricing models

- Trouble ticketing and network fault workflows

- Integrate with systems like CRM, billing, inventory, network management

- Support use cases across channels (web, IVR, mobile)

Required Qualifications :

- At least 3 years in telecommunications domain

- Strong knowledge of BPM principles and case lifecycle design

- Experience with data integration (REST, SOAP, MQ)

- Pega CSA / CSSA certification preferred

- Familiarity with Agile/Scrum methodology

- Strong communication and analytical skills

Preferred Skills :

- Exposure to cloud deployments (Pega Cloud, AWS, GCP, Azure)

- Experience with DevOps tools like Jenkins, Git, CI/CD pipelines