Key Responsibilities :

- Provide L1/L2/L3 level application support for Oracle EBS R12 (minimum two modules) and Oracle Fusion Cloud Financials.

- Troubleshoot and resolve issues related to P2P, O2C, and GL modules.

- Perform root cause analysis and work on bug fixes, enhancements, and service requests.

- Collaborate with functional and technical teams to support user requirements and process improvements.

- Utilize ITSM tools to manage Incident, Problem, and Change Management processes.

- Write and optimize SQL queries for diagnostics and reporting purposes.

- Ensure adherence to SLAs and provide timely updates on tickets and escalations.

- Maintain documentation of system changes, support procedures, and issue resolutions.

Required Skills :

- Hands-on experience with Oracle EBS R12 (minimum 2 modules) and working knowledge of Oracle Fusion Financials.

- Strong understanding of financial modules including P2P (Procure-to-Pay), O2C (Order-to-Cash), and General Ledger (GL).

- Proficiency in SQL and basic scripting for support and analysis tasks.

- Experience with ITIL processes Incident, Problem, Change, and Configuration Management.

- Familiarity with ticketing systems (ServiceNow, BMC Remedy, etc.

- Strong troubleshooting and analytical skills.

Soft Skills :

- Excellent verbal and written communication skills.

- Strong interpersonal skills with a team-oriented approach.

- Customer-centric attitude and the ability to handle pressure calmly.

- Good organizational and time-management skills with the ability to multitask and prioritize effectively.

- Willingness to work in UK time zone.

Skills : O2C, P2P, Oracle EBS, Oracle Fusion, SQL, General Ledger and ITIL management