Senior Network Telecom Engineer

Description :

Sr. Telecom Engineer ( L2 )

Years of Experience :

- 4-8 Years

Qualification :

- Bachelor degree or equivalent experience

Location :

- Noida

Skill sets :

- Sr. Telecom Engineer - L2

Mandatory :

Preferable/Optional :

- Cisco CUCM, Cisco Contact Center Enterprise (UCCE) or Packaged Contact Center Enterprise (PCCE), Verint / Nice recording

Job Roles and Responsibilities :

- Should have good experience on CUCM, CUIC, CVP, UCCE/PCCE Contact center and Telephony solutions.

- In-depth knowledge on troubleshooting Cisco Telephony and UCCE/PCCE Contact Center Solutions.

- Good understanding of Acqueon Outbound solution

- In-depth knowledge on Gateway configurations, Networking, Linux & Windows OS.

- Recording solution knowledge, preferably Calabrio AQM

- Troubleshooting experience on Finesse, PGs.

- Experience with ICM / UCCE scripting utilizing Script Editor.

- Understand UCCE Database Schema and ability to use queries against the databases.

- Good knowledge on Verint Recording solution

- Hands on experience on Incident & Change management process.

- Good understanding on ITIL process.

- Work with OEM for escalated cases.

- Good Team player and provide periodical knowledge transfer to teams.

- Manage and mentor L1 and L2 team members and make sure the site is running as per the BAU expectation

- Should have good verbal and written communication skills.

Note :

- PCCE = Packaged Contact Center Enterprise

- UCCE = Unified Contact Center Enterprise