Senior Network Engineer

Job Description :

- Provide advanced configuration recommendation and assistance in customer deployments.

- Recreate reported issues in lab with customers configuration and topology.

- Work with development, QA, and hardware engineering teams to investigate and resolve software and hardware defects.

- Perform verification testing on customer reported defects.

- Analyze data traces and debugs using protocol analyzers to identify anomalies and determine solutions.

- Ensure customers reported issues are resolved to the client's satisfaction in a timely manner.

- Document chronicle events, troubleshooting steps and current status in the CRM tool.

- Create solutions and FAQs and drive improvement in software supportability features

Qualifications :

- 5+ years of working experience in the data networking industry.

- Excellent verbal and written communication and organization skills.

- BS/MS in a computer related field or equivalent work experience.

- Any of the advanced networking certifications is preferred (CCIE, CCNP, JNCIE, or JNCIP).

- In depth knowledge and experience troubleshooting Layer-2/3 protocols for example, VLANs, VRRP, OSPF, BGP, ISIS, IPv4/6, ARP, RIP, NAT, and Layer-4 protocols (TCP, UDP)

- Thorough knowledge and understanding of application protocols, HTTP, SSL, FTP, SMTP, RTSP, SIP, Diameter, and DNS.

- Experience with firewalls, network security, and/or Application Delivery Switches (Server Load Balancers) is preferred.

- Demonstrated strong analytical, troubleshooting and problem-solving skills.

- Demonstrated strong leadership skills.

- Previous escalation or senior engineer experience preferred.

- Duties may require being on call periodically and working outside normal working hours

(evenings and weekends).

- Experience providing support to direct customers, resellers, and field personnel in resolving

product related issues.

- Contribute to technical documentation/knowledge base for internal and/or external use.