The Senior Manager of Technical Solution department is responsible for managing the P&L of respective department and should be capable for visualize the company goal and vision and develop sustained model of IT Projects/Operations and Infrastructure (Network/Security/Server/Cloud).

JOB RESPONSIBILITIES :

- Responsibility of Senior Manager of Technical Solutions , provide updates, and seek direction on a regular basis.

- Work effectively with the clients , users, and senior managers.

- Promote and maintain a team environment.

- Participate in projects related to responsibilities; may serve as a technical project lead on occasions

- Recognize problems, develop recommendations and solutions, and oversee correction within assigned specialty.

- Selection, development, retention, interviews, appraisals, and identifying training needs for staff.

- Staying current on technology trends (Cloud/Network/Server/Infra) and communicating these trends with the appropriate staff.

- Staffing capacity planning, service process design, performance analysis, and developing proactive resolution plans.

- Collaborate with the Administration Services functional lead to define processes, operating procedures, and metrics to develop a high-functioning organization.

- Develop continues engagement plan with customer as services.

- Ensure customer satisfaction periodically & keep good relationship.

- Liaise between end users and network administration staff to maximize network/systems/cloud/Servers utilization.

- Oversee the configuration and management of infrastructure to support requirements in areas such as data retention, security, business continuity, disaster recovery planning/testing and information risk management.

- Coordinate with the Administrative Services budget team to help develop the IT budget.

KEY RESPONSIBILITIES / DELIVERABLES :

- Deliver quality of service outcomes.

- Drive efficient and timely operations.

- Actualize continual improvement and innovation.

- Protect the customer information & establish customer relations.

- Presales activity for Infra/NW/Cloud.

- Develop of new business in each zone.

- Coordinate with sales team and manage Presales team.

- Develop a strategy of continues enhancement of People, Process and Technology to meeting customer expiations.

- Work Closely with Customers and other department to build good work environment b/w teams and division.

- Must be able to manage team strength of 50+ members in different level.

REQUIRED SKILL SETS :

- Bachelors Degree/BE/B. Tech

- Demonstrated understanding of Information Security and Networking required.

- Demonstrated technical knowledge of current network security, network hardware, protocols, and standards required.

- Proven ability to diagnose and troubleshoot technical issues required

- Proven ability to make decisions and perform complex problem-solving activities under pressure.

- Previous management and project leadership experience required.

SOFT SKILLS :

- Good Communication and Writing Skills

- Problem Solving Skills

- Quick learning of new Mgt Skills

- Proactive and Progressive Mind set

- Documentation and Visualization skills

WORK EXPERIENCE :

- Bachelors Degree/BE/B. Tech2

- Cisco/Microsoft Certification desirable

- Overall, 13 to 15 + years of experience IT Infrastructure Services like Server /Desktop /Network/Cloud.

- Demonstrated understanding of Networking and Security required.

- 5+ years of managing the Division or Department independently.