Job Description :

- Work directly with customers to implement the client platform by following client's methodology.

- Becomes a trusted advisor to their clients during the Implementation Journey.

- Monitoring and tracking implementation services

- Identifying opportunities for improving customer satisfaction

- Sharing improvement ideas

- People and project management

- Reporting and presenting data as per client requirement

- Managing multiple client implementations at the same time.

- Escalating delays in response from both client and internal teams to relevant stakeholders.

- Working in strict adherence towards implementation goals and timelines.

Experience :

- 5+ years' experience in project management of projects that run into months

- Experienced in implementation lifecycle of complex SaaS products.

- Ability to handle ambiguous requests

- Ability to communicate technical concepts to diverse audiences

- Willingness and desire to learn and adopt new skills - both technical and non-technical

- Be proactive and identify opportunities for improvement

- Excellent and impeccable communication and persuasion skills to interact with several internal teams and clients at the same time.

- Ability to understand Liveramp as a product in the Ad-Tech ecosystem.

- Proficient in email communication and scheduling/ leading meetings independently.

- Excellent follow-up skills.

- Candidate should have ideally worked for a SaaS product company, preferably in the ad-tech space. Desirable skill.

Education :

- Any graduation