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Job Description

Responsibilities :


- Maintaining end-to-end life-cycle management of RHEL servers : including provisioning, installation, software packaging, patching, planned & unplanned maintenance, service

configuration and integration with our monitoring platform.

- Development & continuous enhancement of tools, utilities, reports & frameworks to assist production support, operational processes, re-engineering efforts etc.

- Work closely with Cloud Engineering to enable development of end to end automated platforms.

- Maintain Health and Hygiene of Linux servers.

- Contribute towards API gateway-related deliverables & proactively move towards server-less

infra.

- Contribute towards developing a holistic Front-end for our Core Infrastructure services, which would initially meant for operational & visibility for our team, but would simultaneously provide few frequently-needed info by App-teams.

- Should be able to handle independent assignments in the troubleshooting, problem diagnosis, problem resolution for one or more technologies.

- Pro-actively monitor the stability and performance of various technologies within area of

expertise and drive appropriate corrective action prior to an incident or problem occurring.

- Actively collaborate with fellow members of the team and contractors/vendors on bridge calls to prevent or resolve incidents/problems in an expeditious manner.

- Recommend, deploy and document strategies and solutions for problems/incidents based upon comprehensive and thoughtful analysis of business goals, objectives, requirements and existing technologies.

- Independently identify key issues, patterns and deviations during the analysis.

- Participate and provide input in the continual refinement of processes, policies and best practices to ensure the highest possible performance and availability of technologies.

- Create, maintain and update documentation including troubleshooting guides, procedure/support manuals, and communication plans.

- Continuously develop specialized knowledge and technical subject matter expertise by remaining apprised of Industry trends, the direction of emerging technologies, and their potential value to the business.

- Contribute towards development of operational reporting including daily health check reports, capacity/performance reports, and incident/problem reports.

- Data Collection, Tracking & Analysis.

- Use a variety of data collection techniques and systems to collect technology operations performance data.

- Analyze to draw accurate conclusions regarding performance, trends and issues (current and/or potential).

- Develop tools & utilities to enhance compliance adherence with defined SLA/OLAs.

- Monitor consumption/usage metrics to understand trends to assist in the effective management of vendor partners (as applicable).

- Perform trend analysis to identify cause of performance and/or usage issues.

- Continuous Improvement.

- Work with application teams to determine the impact of application changes to the monitors configured for an application and determine if any changes or additions are required.

- Assist teams in identifying monitoring requirements and implementing the appropriate monitors to achieve the desired results.

- Use experience, expertise and data analysis to collaborate with manager and team members in the identification of corrective action to increase efficiency, improve performance and meet or exceed targets.


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