Senior IT Project Manager - Zoho CRM Platform

Description :

Key Responsibilities :

- Manage and optimize Zoho CRM workflows, data automation, and customizations to meet evolving business needs.

- Drive product and tool enhancements, including design, testing, and deployment of new functionalities. Work on Vendor management activities ensuring timely and quality delivery solutions.

- Build and maintain advanced dashboards and analytics reports that provide actionable insights for decision-making.

- Collaborate extensively with cross-functional teams, external vendors, and senior leadership to gather requirements, communicate progress, and ensure smooth change management.

- Act as a change agent to promote user adoption of new IT tools and processes, providing training and support to stakeholders.

- Ensure data governance, quality, and continuous process improvements in reporting and communication workflows.

Qualifications & Experience :

- Graduate/Masters in data science/statistics/economics with 5-10 years of experience.

- Experience /Certification in Scrum / Agile/PMP/PMI or relevant project management techniques

- 5 to 10 years of experience managing CRM platforms (preferably Zoho CRM), project/vendor management and data analytics.

- Proven expertise in product enhancement, deployment, and IT change management.

- Proficient in Power BI, Zoho Analytics, Tableau, or similar data visualization and reporting tools.

- Strong vendor management and stakeholder communication skills.

- Excellent problem-solving and interpersonal skills to facilitate collaboration and adoption