Description :

The Manager of Cybersecurity & Managed IT Services will be responsible for building and leading the new division from the ground up. This role includes strategic planning, operational execution, team building, and end-to-end service delivery.

The ideal candidate will have a strong background in IT leadership, cybersecurity, cloud services, and client management-particularly with CPA or financial services firms.

Key Responsibilities :

Strategic Leadership :

- Develop and execute the vision, strategy, and roadmap for the division.

- Define and manage service offerings tailored specifically for CPA and accounting firms.

- Set and manage budgets, forecasts, and key performance metrics.

Operational Oversight :

- Establish operational workflows, technical infrastructure, and client onboarding procedures.

- Oversee daily operations including cybersecurity monitoring, helpdesk support, cloud hosting, and IT service delivery.

- Ensure high availability, uptime, and responsiveness across all services.

Team Building & Management :

- Recruit, build, and lead a high-performing technical and support team.

- Define roles and responsibilities, set clear goals, and drive a culture of accountability and excellence.

- Mentor and support professional development of team members.

Cybersecurity & Compliance :

- Design and implement cybersecurity frameworks that meet industry best practices and regulatory requirements (e.g., SOC 2, HIPAA, IRS Pub 4557).

- Establish and maintain incident response protocols and data protection policies.

- Stay current with evolving threats and ensure proactive mitigation.

Client Focus :

- Develop deep relationships with CPA firms to understand their unique IT and compliance needs.

- Ensure exceptional client satisfaction and long-term partnerships.

- Oversee client onboarding, project implementations, and ongoing managed services.