We are seeking an experienced Sr. IT Engineer (AV-VC Services) to oversee, manage, and support Audio-Visual and Video Conferencing infrastructure within the organization. This role involves end-to-end management of AV-VC systems, ensuring seamless communication, high availability, and superior user experience. The ideal candidate should have a solid background in enterprise AV-VC solutions, networking fundamentals, incident management, and IT security practices.

Key Responsibilities :

AV-VC Infrastructure Management:

- Manage, configure, and support enterprise audio-visual and video conferencing solutions (Zoom, MS Teams, Cisco Webex, Polycom, Crestron, etc.)

- Oversee conference room equipment such as cameras, microphones, speaker systems, control panels, and display units.

- Ensure smooth functioning of hybrid meetings, boardroom sessions, live events, and critical communication setups.

Operations & Troubleshooting:

- Monitor AV-VC systems, networks, and hardware for performance and reliability.

- Provide L2/L3 support for AV-VC incidents, including real-time troubleshooting during meetings and events.

- Diagnose and resolve issues related to connectivity, audio quality, video quality, codecs, and user access.

Network & Security Coordination:

- Work closely with the network and IT security teams to ensure secure and optimized AV-VC traffic flow.

- Ensure compliance with IT security policies, encryption requirements, and access control rules.

- Support configuration of VLANs, QoS, and bandwidth allocation for AV-VC systems.

Maintenance & Upgrades

- Perform preventive maintenance, firmware upgrades, and system health audits for AV-VC infrastructure.

- Assess and recommend upgrades or enhancements to improve system performance and user experience.

- Maintain accurate documentation for configurations, SOPs, and AV-VC inventories.

User Support & Training

- Assist senior management, board members, and internal teams during high-priority meetings.

- Conduct user-training sessions on AV-VC tools and equipment usage.

- Collaborate with cross-functional teams to support events and organizational initiatives.

Vendor & Stakeholder Management

- Coordinate with OEMs, service providers, and AV integrators for installation, support, and escalations.

- Manage AMC, warranty, and service agreements related to AV-VC equipment and software.

Required Skills & Qualifications :

- Bachelors degree in IT, Computer Science, Electronics, or similar field.

- 6 to 15 years of experience in IT Infrastructure Management with strong exposure to AV-VC systems.

- CCNA (Global) or OEM-specific certifications (Polycom, Crestron, Cisco, Zoom Rooms, etc.) or any recognized Networking & IT Security Management Certification.

- Hands-on experience with enterprise VC platforms and AV-integrated rooms.

- Strong understanding of networking fundamentals (LAN/WAN, QoS, IP, DHCP, DNS, SIP, H.323).

- Excellent troubleshooting, documentation, and communication skills.

Preferred Skills :

- Experience supporting C-level/Boardroom AV-VC operations.

- Knowledge of ITIL processes and ticketing tools (ServiceNow, Remedy, etc.)

- Familiarity with Digital Signage, Video Walls, and Event-Management AV setups