We are looking for an experienced and proactive Senior IT Administrator to help maintain and enhance our companys IT infrastructure, covering both hardware and software operations.

The ideal candidate will be a key technical resource, responsible for resolving complex support issues, ensuring the smooth functioning of our systems, and contributing to the implementation of IT best practices.

This role requires 4-6 years of hands-on experience.

Candidates must be available to join immediately and be open to travel to other office locations when required.

Key Responsibilities :

- Administer and maintain the company's IT infrastructure, including hardware, software, and networks, serving as an escalation point for complex issues.

- Diagnose and resolve advanced hardware issues related to desktops, laptops, printers, routers, and other peripherals.

- Manage the full lifecycle of software, including installation, configuration, updates, and license compliance.

- Contribute to the implementation and maintenance of data security protocols and perform regular system backups and recovery procedures.

- Provide advanced technical support and guidance to internal teams, resolving issues efficiently.

- Liaise with external vendors for IT procurement, support tickets, and service management.

- Administer and support key business applications, including email systems (e.g., Google Workspace/Office 365), cloud storage, and communication platforms.

- Maintain a detailed inventory of IT assets and create comprehensive documentation for systems, processes, and troubleshooting guides.

- Support IT setup for new employees as part of the onboarding process.

- Proactively monitor system performance to ensure high availability and take ownership of resolving critical incidents to minimize downtime.

- Travel to other offices or event locations as and when required.

Required Skills And Experience :

- A bachelor's degree in information technology, Computer Science, or a related field.

- 4-6 years of proven experience in an IT Support or System Administrator role.

- Strong proficiency in troubleshooting Windows and macOS environments.

- Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi).

- Hands-on experience with cloud productivity suites (Google Workspace or Microsoft 365).

- Experience with IT helpdesk ticketing systems (e.g., Jira Service Desk, Zendesk).

- Excellent problem-solving, communication, and customer service skills.

- Ability to work independently and manage multiple priorities effectively.

Preferred Qualifications :

- Relevant certifications such as CompTIA A+/Network+, Microsoft Certified, or CCNA are a strong plus.

- Prior experience in a multi-location or fast-paced startup environment will be an advantage.