- Provide on-site and remote support for laptops, desktops, and peripherals (printers, scanners, etc.)

- Troubleshoot OS, network, and application-level issues on Windows 10/11 and macOS systems.

- Install, configure, and update software as per approved software list.

- Maintain system inventory and ensure compliance with IT asset policies.

- Assist with device onboarding, user provisioning, and Microsoft Intune enrollment.

- Manage and report endpoint health, patch updates, and antivirus (Sophos XDR) compliance.

- Support IT security initiatives DLP enforcement, MFA, password policy compliance, and device control.

- Coordinate with vendors or the central IT team for escalations and specialized issues.

- Document incidents, resolutions, and IT procedures in SharePoint or the IT documentation system.

Required Skills & Experience :

- 4 years of experience in desktop or IT support.

- Strong understanding of Windows environments, Microsoft 365, and network troubleshooting.

- Familiarity with Microsoft Intune, Active Directory, and remote management tools.

- Experience with endpoint protection tools (Sophos, Checkpoint, or similar).

- Knowledge of DLP, data security, and patch management best practices.

- Excellent communication and customer service skills.

- Ability to prioritize tasks and work independently with minimal supervision.

Preferred Qualifications :

- CompTIA A+ / Microsoft Certified : Modern Desktop Administrator (MD-100/MD-101).

- Experience working with global or hybrid teams.

- Familiarity with ITSM ticketing tools (Jira, Freshservice, or similar).