Senior Functional Lead - SAP CS Module

Description :

Role : Senior Functional Lead SAP Customer Service (CS)

Experience : 8 - 10 Years

Location : Hyderabad, Bangalore, Chennai, Gurugram, Mumbai, Kolkata, Pune

Employment Type : Contract | Hybrid

Shift Timing : 2 PM to 11 PM

Interview Process : 2 Rounds (2nd round with US Panel)

Interview Mode : Virtual / In-Person (based on panel availability)

Job Description :

We are seeking an experienced Senior Functional Lead SAP Customer Service (CS) to oversee functional design, implementation, and optimization of SAP CS processes. The ideal candidate will have strong expertise in service management and the ability to lead functional teams in a dynamic environment.

Key Responsibilities :

Lead end-to-end functional design and implementation of SAP CS modules including :

- Service order management

- Warranty management

- Internal repairs

- Preventive/scheduled services

- Collaborate with business stakeholders to gather requirements and translate them into effective SAP CS solutions.

- Configure, optimize, and integrate SAP CS processes with SD, MM, and FI modules.

- Provide functional expertise during upgrades, enhancements, and support activities.

- Drive process improvements and ensure adherence to organizational best practices.

- Act as a Subject Matter Expert (SME) for troubleshooting and resolving complex CS issues.

- Manage cross-functional teams and multiple projects effectively.

Required Qualifications :

8+ years of hands-on experience in SAP Customer Service (CS).

Strong functional expertise in :

- Service order

- Warranty

- Internal repair

- Preventive/scheduled maintenance

- Experience in SAP configuration, integration testing, and cross-module integration (SD/MM/FI).

- Proven experience in leading functional teams and delivering quality solutions within deadlines.

- Excellent analytical, problem-solving, and communication skills.

- SAP CS certification (preferred).

- Strong stakeholder management capabilities.

Mandatory Skills :

- SAP Customer Service (CS)

- SAP configuration & testing

- Integration with SD, MM & FI

- Expertise in service order, warranty, internal repair, preventive maintenance