Senior Development Support Engineer

Job Role : Senior Development Support Engineer

Job Type : Full-time

Location : Bangalore

Department : Technical support

Key Responsibilities :

Technical Support :

- Diagnose and resolve technical issues with products and integrations, including Jenkins, Kubernetes, Docker, and CI/CD pipelines

- Provide recommendations for best practices in DevOps workflows

- Assist with complex setup, configuration, and troubleshooting of tools and environments

Customer Engagement :

- Respond to customer inquiries via a ticketing system, email, and occasionally phone for urgent issues

- Actively engage with customers to understand their challenges and provide tailored solutions.

- Contribute to documentation and knowledge bases to ensure customers can self-serve when possible

Collaboration & Tools Development :

- Work closely with Engineering, Product, and DevOps teams to escalate and resolve issues effectively

- Develop and enhance internal tools for automating diagnostics and improving team efficiency

Continuous Learning :

- Stay updated on evolving DevOps tools, cloud platforms, and software development trends

- Participate in team scrums and collaborative problem-solving sessions

Qualifications :

Must-Have :

- 7+ years experience in Java Application troubleshooting performing JVM analysis using thread dumps, heap dumps, and garbage collector logs

- 4+ years experience working with Jenkins as an admin/developing jobs/troubleshooting builds

- 5+ years experience in Linux system administration and troubleshooting

- Hands-on experience with DevOps tools like Kubernetes, Docker, and Git

- Familiarity with CI/CD pipelines and related concepts

- Excellent problem-solving skills and the ability to work independently

- Strong communication skills, with fluency in English (written and verbal)

Nice-to-Have :

- Proficiency in Java development

- Experience with enterprise technologies like LDAP, databases, and REST APIs.

- Cloud platform expertise (AWS, GCP, Azure)

- Certifications in Kubernetes, cloud platforms, or DevOps-related tools

- Open source contributions or Jenkins community involvement

- Previous experience in a customer-facing technical support role