Senior Consultant - Oracle Fusion Module

Description :

Role Overview :

The Senior Consultant Fusion Service Functional Lead will be responsible for leading the functional design, configuration, and implementation of Oracle Fusion Service Cloud (CX Service) modules. This role involves working closely with business stakeholders, technical teams, and project leadership to deliver scalable, efficient, and business-aligned service management solutions.

Key Responsibilities :

- Lead end-to-end implementation and enhancement of Oracle Fusion Service (CX Service) modules.

- Engage with business teams to gather and analyze service process requirements and translate them into Oracle Fusion configurations.

- Design and configure service request management, queues, SLA policies, entitlements, knowledge management, and other service functionalities.

- Collaborate with integration teams to connect Fusion Service with other Fusion modules (e.g., Sales, Field Service, ERP).

- Support testing phases (SIT, UAT) and ensure timely issue resolution.

- Prepare functional documentation including BRDs, solution designs, test scripts, and training materials.

- Conduct user training and enablement sessions for key business users.

- Drive adoption of best practices and process improvements across service operations.

- Act as the primary point of contact for all functional aspects of the Fusion Service implementation.

- Service Centre Redwood Knowledge is important

- Should have worked on Security, Imports, Exports, Reports and Customizations