Senior Cisco Engineer - UCCE

Role : Senior Cisco Engineer UCCE

Experience : 8+ years

Location : Hyderabad, Vizag, Remote.

Key Responsibilities :

- 8 years experience performing break/fix, moves, adds, and changes for telephony equipment and adjuncts

- 5 years experience supporting Cisco solutions

- Cisco examples : Cisco Call Manager, UCCE/UCCX, Cisco Voice Portal, Unified Messaging, Voice Gateways, CUBE, Webex Calling and Contact Center

- ICM, UCCX Scripting

- 2 years experience using an automated ticketing system

- 5 years experience supporting Cisco hardware and software

- Must possess strong computer skills and excellent working knowledge of general business applications Including MS Word and

Excel

- Must possess excellent oral and written communication skills in English

- Highly skilled in writing with details, accuracy, and consistency

- Strong analytical, interpersonal, and relationship building skills

- Must be familiar with both voice and data equipment and technologies

- Superior skill in the use of the Internet, e-mail applications, procurement/inventory systems, maintenance management systems and payroll / timekeeping applications

- Strong work ethic and personal drive to excel

- Strong sense of urgency and commitment to get the job done

- Superior negotiation, coordination, and conflict resolution skills

- Ability to use (and learn new) complex systems, technologies, and applications

- Ability to adapt to change quickly and multi-task

Required Skills :

- Industry certifications on telephony and associated technology solutions, depending on team placement

- Cisco Certifications(preferred CCIE Collaboration or CCNP Collaboration)

- Working experience in the managed services industry

- Familiar with both voice and data equipment and technologies

- Bachelors degree in Computer Science

- Understanding of quality processes including ITIL