Description :

Roles & Responsibilities :

1. Requirement Gathering & Analysis:

- Engage with business stakeholders to understand their needs, pain points, and strategic goals.

- Conduct workshops, interviews, and data analysis to gather detailed business requirements.

- Translate high-level business needs into well-defined functional and technical requirements.

2. Solution Design & Documentation:

- Create detailed process flows, user stories, functional specifications, and acceptance criteria.

- Work closely with architects and developers to define solution options and evaluate feasibility.

- Ensure documentation is clear, complete, and easily understandable for both technical and non-technical teams.

3. Stakeholder Management:

- Act as a bridge between business teams, product owners, and technology teams.

- Communicate progress, dependencies, and risks in a timely manner.

- Support decision-making by presenting insights, impacts, and trade-offs.

4. Project Delivery & Support:

- Support teams through project lifecyclefrom discovery to deployment.

- Participate in system validations, UAT (User Acceptance Testing), defect triage, and go-live activities.

- Ensure solutions delivered align with business objectives and quality expectations.

5. Process Improvement & Strategy:

- Analyze current processes and identify optimization and automation opportunities.

- Recommend improvements based on data, customer insights, and business priorities.

- Support strategic planning by providing insights, forecasts, and analysis.

6. Cross-Functional Collaboration:

- Collaborate with product managers, UX designers, data teams, QA, engineering, and operations.

- Conduct gap analyses and ensure alignment between business goals and system capabilities.

- Coach junior analysts and contribute to BA best practices and frameworks.

Preferred Candidate Profile :

1. Experience :

- 4 to 8 years as a Business Analyst or similar role, preferably in technology-driven or enterprise environments.

- Proven experience in leading requirements, designing workflows, and supporting project delivery.

- Exposure to Agile/Scrum methodologies; experience as a Product Owner is a plus.

2. Technical Skills :

- Strong understanding of SDLC, system design principles, and data flows.

- Proficiency with tools such as JIRA, Confluence, Excel, Visio, Figma, or equivalent.

- Ability to write SQL or perform data analysis is advantageous.

- Experience with APIs, integrations, or digital platforms is an added benefit.

3. Analytical & Business Skills :

- Strong problem-solving skills with the ability to break down complex business problems.

- Demonstrated ability to conduct root-cause analysis and interpret data insights.

- Good understanding of business process modelling and documentation standards.

4. Soft Skills :

- Excellent communication and storytelling skillsable to translate technical jargon into business language.

- Strong stakeholder management and negotiation abilities.

- High attention to detail and ability to multitask in fast-paced environments.

- Proactive, curious, and comfortable navigating ambiguity.

5. Qualifications :

- Bachelor's degree in Business, Engineering, IT, or related field.

- Professional certifications such as CBAP, CCBA, or PMI-PBA are preferred but not mandatory.