Senior Business Analyst - Salesforce

Senior Business Analyst - Salesforce

Responsibilities :

- Plan and execute discovery workshops to understand clients' business processes, business needs and challenges

- Clearly capture process flows, business requirements, pain points, and desired features

- Serve as a bridge between business needs and technology solutions

- Work on RFP and pre-sales activities

- Solve business challenges by ideating innovative solutions while keeping platform standard features and best practices in consideration

- Work with functional team to build, develop, and test platform applications

- Work with client stakeholders to build and confidently present solution presentations, wireframes, and system demonstration - Own responsibility for completion and accuracy of project tasks

- Lead multiple projects concurrently

- Work as a team-player by extending help where needed and sharing experience and skill knowledge for holistic team development

- Be self-motivated, flexible and takes initiative Skills

Requirement:

- Minimum 5 years of relevant experience as a Salesforce - Business Analyst

- Demonstrated solid client facing and stakeholder management experience

- Extensive hands-on experience of managing multiple pre-sales and/or implementation projects

- Excellent analytical, verbal, and written communication skills

- Highly skilled in creating, maintaining, and supporting all application development artefacts including BRD, User Stories, Functional Process Flows, Wireframes, Business rule definitions, User manuals and training material

- Exceptional demonstration and presentation skills

- Knowledge of Sales and Service cloud is a must. Add on knowledge of Marketing Cloud, Experience cloud, and Tableau CRM will be highly preferred

- Solid core knowledge of Salesforce platform fundamentals

- Good understanding of Waterfall/Agile software development lifecycle fundamentals and experience of delivering projects in both type of models

- Must be a self-motivated, self-starter team player and leader

- Applicants with 2 or more Salesforce certifications will be preferred