- Technology Evaluation and Fitment : Continuously evaluate new and emerging technologies in the market that can address both current and future business needs for residential and commercial sectors

- Process Optimization using Lean : Apply Lean principles and methodologies to analyze and streamline existing workflows, identifying and eliminating bottlenecks, reducing waste, and improving overall operational efficiency through strategic technology solutions aligned with business objectives

- Requirements Gathering and Analysis : Lead conversations with end-users to gather detailed business requirements, understand the underlying business context, and identify pain points

- High level solution Architecture and Design : Collaborate closely with the Enterprise Application Head, IT Head, and Customer-Facing Application Head to develop appropriate solution architectures that are scalable, robust, and aligned with business objectives. Ensure that the right stakeholders are involved in the solution design process

- Stakeholder Management : Engage and collaborate with diverse stakeholders across business and IT to ensure alignment on project goals, scope, and deliverables

- Testing and Validation : Perform first-level testing of new solutions from the perspective of the end-user to ensure that they meet the defined requirements and are user-friendly

- Needs Assessment : Maintain constant communication with end-users to understand their current challenges and anticipate future needs, proactively seeking technology solutions to address them

- ROI Analysis : Work with the business to develop detailed return-on-investment (ROI) analyses for new technology implementations, justifying the investment and demonstrating the potential benefits

- Proof of Concept (POC) : Lead and execute Proof of Concept (POC) projects to validate the feasibility and effectiveness of new technologies

- Pipeline Development : Create and maintain a robust pipeline of potential new platforms and technologies for feasibility analysis, focusing on solutions that can drive top-line growth

- Business Process Improvement : Analyse existing business processes and identify opportunities for improvement through the application of technology

- Documentation : Create and maintain clear and concise documentation of business requirements, solution designs, and test results

- Project Management : Manage small to medium-sized technology projects, ensuring that they are delivered on time, within budget, and to the required quality standards

- Market Research : Stay abreast of industry trends and best practices in business analysis and technology solutions

Requirements :

- Bachelors degree in business administration, Information Technology, or a related field

- Minimum of 12 years of experience as a Business Analyst, with a focus on technology evaluation and implementation

- Proven experience in gathering and documenting business requirements, developing solution architectures, and conducting ROI analyses

- Strong understanding of both residential and commercial business models

- Experience with a variety of software development methodologies (e.g., Agile, Waterfall)

- Excellent communication, interpersonal, and presentation skills

- Strong analytical and problem-solving skills

- Ability to work independently and as part of a team

- Proficiency in using business analysis tools and techniques