Senior Business Analyst

About the Role :

We are looking for a Senior Business Analyst who thrives at the intersection of business, technology, and product innovation.

This is a post-sales leadership role where you'll act as the Product Owner for client-facing software and AI projects, driving delivery with clarity, purpose, and documentation excellence.

While the focus will be on post-sales ownership, you should be open to participating in pre-sales discovery calls to ensure seamless transitions and a consultative approach to new client engagements.

Key Responsibilities :

- Business Analysis & Product Ownership

- Own the product vision, roadmap, and client alignment post-sale.

- Gather, analyse, and translate business requirements into functional specifications, user stories, and acceptance criteria.

- Act as a bridge between clients, designers, developers, and QA teams, ensuring a shared understanding.

- Create detailed BRDs, user journeys, wireframes, workflows, and epics using modern tools.

- Lead backlog grooming, sprint planning, and work prioritisation in Agile teams.

- Stakeholder Communication

- Maintain transparent communication with internal and external stakeholders across project lifecycles.

- Present product updates, demos, and roadmap milestones to clients.

- Facilitate workshops, brainstorming sessions, and validation meetings with business users and technical teams.

Documentation Excellence :

Deliver high-quality, structured documentation including :

- Business Requirement Documents (BRD)

- Functional Specification Documents (FSD)

- User Manuals / Training Material

- Executive Summaries & Presentations

- Use AI-powered writing and productivity tools (like Notion AI, ChatGPT, Scribe, Grammarly, etc.) to fast-track documentation and insights.

Pre-Sales Support (as needed) :

- Join discovery sessions to understand client pain points.

- Support proposal creation with flow diagrams, mockups, and solution documents.

- Collaborate with Sales & Tech teams to scope deliverables and timelines.

Required Skills & Qualifications :

Education :

- Bachelor's degree in Computer Science, Information Systems, Business, or a related field.

- MBA or related certifications (CBAP, PMI-PBA) are a plus.

Experience :

- 5+ years of experience in an IT services or software product company.

- Demonstrated success in client-facing, post-sales roles (preferably with Agile teams).

- Prior experience working on AI/ML or data-heavy platforms is a strong advantage.

Tools & Technical Knowledge :

- Strong understanding of Agile (Scrum/Kanban) delivery models.

- Hands-on with tools like JIRA, Confluence, Miro, Lucidchart, and MS Visio.

- Proficient in Office 365/Google Workspace (Docs, Sheets, Slides).

- Familiarity with APIs, SaaS, and basic technical architecture is preferred.

- Experience with AI tools for documentation, note-taking, or flow creation is highly desirable.

Soft Skills :

- Exceptional written and verbal communication.

- Strong stakeholder management and conflict resolution abilities.

- High attention to detail with structured thinking.

- Proactive, organised, and deadline-driven with a problem-solving mindset.