Senior BigFix System Administrator

Job Title : Sr. Big Fix System Admin.

Location : Mumbai (Prabhadevi).

Position Type : 6 working Days Full Time (General Shift).

Experience Range : 5 to 8 Years.

Key Responsibilities :

Server Patch Management :

- Plan, test, and execute patch deployment for Windows servers using HCL BigFix Patch Management.

- Verify and ensure installation of mandatory and prerequisite software (BigFix, CrowdStrike, and others as per provided list).

- Coordinate patching windows, handle reboots, and perform validation after patch application.

- Monitor and maintain patch compliance across all server systems.

- Troubleshoot patching failures and provide quick resolutions.

- Follow and maintain the Patch Management Process (PMP) documentation and ensure compliance.

- Perform out-of-schedule patching for urgent vulnerabilities or security fixes as required.

End-User Patch Management :

- Manage and deploy OS and application updates for end-user systems (laptops/desktops) using BigFix.

- Ensure endpoint compliance, addressing missing patches or agent issues.

- Validate that security applications (e.g., CrowdStrike, antivirus, etc.) are installed, running, and up to date.

BigFix Administration & Application Deployment :

- Create, configure, and manage BigFix patching and application deployment policies.

- Manage BigFix infrastructure for both servers and endpoints.

- Handle OS and application deployment through BigFix, ensuring consistency and compliance.

- Maintain and optimise BigFix baselines, fixlets, and deployment jobs.

- Generate and maintain patch compliance and deployment reports.

Infrastructure Support (Outside Patch Cycles) :

- Assist the IT Infrastructure Support Team with :

1. Server deployment and setup (Windows and Linux).

2. Vulnerability management and coordination with the security team for remediation.

3. System monitoring and basic troubleshooting as an L1 support engineer.

- Participate in general IT operations and ensure the stability of the infrastructure.

- Provide support for ongoing IT projects and deployments as required.

Coordination and Reporting :

- Maintain regular patch compliance and activity reports.

- Coordinate with IT, Security, and Change Management teams for planned patching activities.

- Ensure minimal disruption during patching and server deployment through effective planning and

communication.