Role Overview :

We are seeking a highly experienced, hands-on AWS Cloud Support & Troubleshooting Engineer to support a large-scale cloud environment used for media content ingestion, storage, processing and distribution workflows. This is not an application development role. The successful candidate will work alongside an existing engineering team responsible for developing the applications and ingestion pipelines and will serve as the deep technical support and troubleshooting resource for those solutions.

Key Responsibilities :

- Own the technical investigation and resolution of complex AWS production-support issues involving S3, security, networking, APIs, applications, ingestion pipelines and file movement.

- Reproduce reported bugs and failures within the environment to understand the precise conditions under which problems occur.

- Perform methodical root-cause analysis rather than relying on trial-and-error configuration changes or temporary fixes.

- Troubleshoot complex AWS S3 behavior, including bucket policies, IAM permissions, roles, object ownership, authentication, access controls, APIs, service limits and other S3-specific behaviors and edge cases.

- Diagnose cloud networking issues involving routing, connectivity, load balancing and communication between systems and services.

- Investigate problems involving application-to-S3 and system-to-system API interactions.

- Troubleshoot large-scale file and data movement, including ingestion workflows and potentially data-normalization issues.

- Work directly with Tech Ops, external labs and finishing partners such as PhotoKem, BitPress and Deluxe, and internal Lionsgate users to understand reported problems, gather evidence and drive issues through resolution.

- Determine whether failures originate within AWS infrastructure, security, networking, APIs, applications, data, external vendor environments, or user configuration.

- Establish and troubleshoot appropriate user and system access to cloud resources.

- Use scripting where appropriate to investigate, reproduce, diagnose and validate technical issues.

- Document, track and manage technical issues and resolutions through Jira and established support channels.

- Collaborate closely with the application-development engineers when investigation identifies an issue requiring an application or engineering change.

- Validate fixes and ensure that resolutions address the underlying root cause without introducing unintended downstream impacts.

Required Technical Experience :

The successful candidate should have extensive hands-on experience operating and troubleshooting large-scale AWS production environments, with particularly deep expertise in :

- AWS S3, including its architecture, APIs, permissions, object behavior, limitations, defaults, quirks and edge cases

- AWS IAM, security policies, roles and access management

- Cloud networking, including routing, connectivity and load balancing

- REST/API-based integrations and application-to-cloud interactions

- Scripting for investigation, automation and troubleshooting

- Large-scale file/object movement and ingestion

- Data processing and normalization concepts

- Troubleshooting distributed and heterogeneous technology environments

- Production incident investigation and root-cause analysis

- Jira or comparable incident/ticket-management platforms

Experience supporting environments with very large object counts and petabyte-scale storage is highly desirable. Experience within media and entertainment, digital asset management, content supply chains, media ingestion, post-production, or large-file workflows would be particularly valuable.