Job Title: Saviynt IAM Operations Senior Associate L3

Shift Timings: 2-11PM (Hybrid) and 5PM-2AM (WFH) Rotational Shift

Mandatory Skill: Saviynt tool expertise with Administration, Configuration, Application onboarding 70%, operations experience 30%, SQL knowledge

Experience: 5 - 7 years

Location: Bangalore & Hyderabad

About the Client:

Our client is a leading global professional services and consulting organization with a strong presence across assurance, consulting, tax, deals, risk, and technology services. The organization works with large enterprises and multinational clients on complex business and technology transformation initiatives.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

- Share and collaborate effectively with others, creating a positive team spirit.

- Identify and make suggestions for improvements when problems and/or opportunities arise.

- Validate data and analysis for accuracy and relevance.

- Follow risk management and compliance procedures.

- Keep up to date with developments in my area of specialty.

- Communicate confidently in a clear, concise and articulate manner - verbally and in written form.

- Seek opportunities to learn about the wider economy alongside the business models/corporate governance and/or regulatory environment of our clients.

- Uphold the firm's code of ethics and business conduct.

Basic Qualifications:

Minimum Degree Required: Bachelors Degree

Minimum Years of Experience: 5-8 Years

Preferred Knowledge/Skills: Relevant experience in end-to-end L3 production support for Saviynt Enterprise Identity Cloud / IGA, including identity lifecycle, access requests, certifications, application onboarding, analytics, workflows, rules, connectors, APIs, and platform administration.

Certification: Saviynt Certified IGA Professional certification (Preferred)

Core Competencies:

- Deep hands-on experience supporting Saviynt IGA in complex enterprise environments, including advanced configuration, troubleshooting, and performance analysis.

- Expertise in identity lifecycle management, access requests, role management, SoD controls, campaigns, analytics, workflows, connection management, and application onboarding.

- Ability to diagnose and resolve complex provisioning, aggregation, reconciliation, certification, workflow, connector, API, and data-quality failures.

- Strong experience with Saviynt REST APIs, JSON, SQL, Saviynt analytics, rules, jobs, workflows, and automation.

- Own Severity 1 and Severity 2 incidents, lead technical bridges, perform root-cause analysis, define corrective and preventive actions, and drive problems to closure.

- Review complex changes, deployment plans, rollback plans, and production readiness; support release and change governance.

- Lead vendor escalations with complete evidence, logs, traces, reproducible steps, and business impact.

- Mentor L1/L2 engineers, review troubleshooting quality, improve knowledge articles and runbooks, and reduce repeat incidents.

- Monitor platform health, failed jobs, queues, connectors, integrations, and SLA trends; identify proactive remediation and automation opportunities.

- Support onboarding of authoritative sources and target applications, including schema mapping, account and entitlement rules, reconciliation, and validation.

IAM L3 Analyst Responsibilities:

- Act as the technical escalation point for complex Saviynt incidents, service requests, defects, and production changes.

- Lead end-to-end troubleshooting across Saviynt, source systems, target applications, databases, APIs, agents, and network dependencies.

- Perform detailed RCA for recurring or high-impact incidents and track corrective and preventive actions through completion.

- Design and implement advanced Saviynt configurations, workflows, rules, analytics, reports, campaigns, connectors, and API-based integrations.

- Manage application onboarding and change activities, including technical assessment, configuration, testing, deployment, rollback, and hypercare.

- Review L2 solutions and changes, provide technical guidance, and ensure adherence to security, audit, and operational standards.

- Coordinate with clients, application owners, infrastructure teams, and Saviynt support to restore service and resolve product defects.

- Drive automation, monitoring, knowledge management, and service-improvement initiatives to improve stability and SLA performance.

- Prepare and maintain architecture notes, support runbooks, operational procedures, known-error records, and audit evidence.

- Participate in on-call support and major incident management as required.

Tools Knowledge: Saviynt Enterprise Identity Cloud / IGA, Active Directory, REST APIs, Postman, SQL, MSSQL/Oracle, PowerShell, Java/Groovy concepts, Git, ServiceNow, Jira, Putty, WinSCP.