Senior Application Engineer (ServiceNow)

Function:

Global Technology

Location:

Noida (Hybrid)

Job Summary:

As a Senior Application Engineer, you will be responsible for designing, developing, and maintaining applications/module on the ServiceNow platform. You will collaborate with stakeholders to gather requirements, architect solutions, and implement custom applications, workflows, and integrations to enhance business processes.

Must Have:

Looking for a Senior Application Engineer, having exposure in architecture, ServiceNow - SaaS, has exp in coding configuration. Skills - ServiceNow Studio, App Engine, Flow Designer, ServiceNow Architecture, Employee Central, API.

Requirements:

- 6 - 8 years' technical experience in ServiceNow & Custom /Scoped application development, including ServiceNow Studio, Service Portal, and Flow Designer (business workflow setups).

- Solid understanding of Snow Architecture & Modules (ITSM/IT Service Portal/Asset Management & Workplace Service Delivery), databases, Incident management lifecycle and web technologies (JavaScript, HTML, CSS).

- Proficiency in analysis, design, development, testing, implementation, and maintenance of UI/UX in Snow. Expertise in building service requests forms/requests items, Taks flows and workflows as per EXL functions requirement.

- Lead the conceptualization, design, development, implementation, and maintenance of new /existing Portfolio of Snow on top of App Engine.

- Proficiency in Configuration/Customization of the Snow platform, including creating new workflows/ Alerts Setups/ Role Assignments and configuration. Should be able to Develop integrations with external systems using ServiceNow APIs, REST, SOAP, and other integration methods.

- Technical solution architect with hands-on expertise in transformation initiatives and drive the Service desk enablement roadmap. Drive scoping, solution, delivery, implementation, and adoption of Snow-Service desk across EXL.

- Should be able to use scripting tool and Service now standard functionality to automate rote tasks fulfillment.

- Load, manipulation and maintain integration data flow between Service Now and other third-party systems.

- ServiceNow certifications (e.g., Certified Application Developer) are a plus advantage.

- Excellent communication skills and should be able to discuss technical & functional issues/solutions, in highly escalated situations, with executives, support & customer personnel. Should have ability to work collaboratively in a team environment.

- Should be a good team player worked on multiple assignments / threads simultaneously.

Technical Skills:

- Must have minimum 6 - 8 years of experience in Service Now & Custom /Scoped application development.

- Must have good understanding of Snow Architecture & Modules (ITSM/IT Service Portal/Asset Management & Workplace Service Delivery).

- Should have technical experience in workflows/ Alerts Setups/ Role Assignments and configurations. Should be able to Develop integrations with external systems using ServiceNow APIs, REST, SOAP, and other integration methods.

- Proficiency in analysis, design, development, testing, implementation, and maintenance of UI/UX in Snow.

- Knowledge of basic and advanced delivery tools such as Excel, PowerPoint, and MS Project.

Process Specific Skills:

- Understanding/Delivery Experience in a Business Aligned IT Scenarios.

- Understanding and experience of using various SDLC model Agile/Scrum, Waterfall etc.

- Understanding of business processes of HR, Finance, IT would be an added advantage.

Soft skills (Desired):

- Ability to understand the overall business solution.

- Strong written and verbal communications skill.

- Strong ability to connect with multiple business processes owners and work with Global teams.

- Ability to learn new modules, technology & apps.

- Ability to work as an Individual Contributor / Technical Leader.

Education Requirements:

Graduate, preference for degree in Computer Science (MCA/BS/BE) with industry recognized certifications. ServiceNow certification would be preferred.